Terms & Conditions
Welcome to Corepoint Technical Services. These Terms & Conditions explain the rules and guidelines that apply when you access our website, request our services, communicate with our team, or use any information provided through our website.
By visiting or using corepointservicesuae.com, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please discontinue use of the website.
About Corepoint Technical Services
Corepoint Technical Services provides professional technical, maintenance, repair, installation, and property-support solutions for residential and commercial customers in the UAE.
Our services may include technical maintenance, electrical work, air-conditioning-related services, plumbing, cleaning, property maintenance, and other services displayed on our website.
The availability of specific services may depend on your location, site conditions, required materials, technical requirements, and our team’s assessment.
Use of Our Website
You agree to use our website only for lawful purposes.
You must not:
- Use the website for fraudulent, unlawful, or misleading activities.
- Attempt to gain unauthorized access to the website or its systems.
- Copy, reproduce, modify, or republish website content without permission.
- Introduce viruses, malicious software, or other harmful material.
- Interfere with the security, operation, or availability of the website.
- Use information from the website to misrepresent Corepoint Technical Services.
We reserve the right to restrict or terminate access to the website if we believe these Terms & Conditions have been violated.
Service Requests and Enquiries
Submitting an enquiry, contact form, telephone request, email, or other service request does not automatically create a confirmed service appointment or contractual agreement.
A service request may need to be reviewed by our team before confirmation.
Depending on the nature of the work, we may require:
- Property or site details
- Description of the problem
- Preferred appointment time
- Photos or videos of the issue
- Site inspection
- Technical assessment
- Confirmation of the estimated scope and cost
A service appointment becomes confirmed only after the required details have been agreed upon by both parties.
Service Estimates and Quotations
Any estimate, price indication, or quotation provided by Corepoint Technical Services may be based on the information available at the time.
The final cost may vary where additional work, replacement parts, materials, access requirements, or unforeseen technical issues are discovered during inspection or service.
Where additional work is required, we may inform the customer and seek approval before proceeding whenever reasonably practical.
A quotation may have a validity period, which will be communicated where applicable.
Service Enquiries and Quotations
When you contact us regarding AC services, electrical work, plumbing, cleaning, tile or stone work, plastering, carpentry, property maintenance, or other services offered through our website, we may use the information you provide to understand your requirements and respond appropriately.
If you request a quotation, the information may be shared internally with the relevant team members so that we can assess your requirements and provide an accurate response.
Site Inspection and Access
Customers are responsible for providing our technicians with reasonable and safe access to the relevant property, equipment, systems, rooms, or work areas.
If access is unavailable, restricted, unsafe, or materially different from the information provided during booking, the appointment may need to be postponed or the scope and cost of work may be reassessed.
Customers should also inform our team in advance about known site hazards, restricted areas, building rules, parking restrictions, or access requirements.
Customer Responsibilities
To help us deliver services efficiently, customers agree to:
- Provide accurate information about the requested service.
- Ensure reasonable access to the work area.
- Obtain any required permissions from landlords, building management, or relevant authorities where applicable.
- Follow reasonable safety instructions provided by our technicians.
- Inform us of existing faults or known conditions that may affect the work.
- Make payments according to the agreed terms.
Customers should not ask technicians to perform work outside the agreed scope without first confirming the additional requirement with Corepoint Technical Services.
Service Availability
We aim to provide reliable and timely services; however, appointment times may sometimes be affected by factors outside our reasonable control.
These may include:
- Traffic and transportation delays
- Emergency service requirements
- Availability of technicians
- Availability of spare parts or materials
- Building or property access restrictions
- Extreme weather or other environmental conditions
- Supplier delays
- Government restrictions or requirements
- Other unforeseen circumstances
Where a significant delay occurs, we will make reasonable efforts to communicate with the customer and arrange an alternative solution.
Parts, Materials and Replacement Components
Some repair and maintenance services may require replacement parts, consumables, or other materials.
The availability, cost, warranty, and expected delivery time of such items may vary according to supplier availability and product specifications.
Where appropriate, customers may be informed about required replacement components before additional work is undertaken.
Any manufacturer warranty applicable to a supplied product may be subject to the manufacturer’s own terms and conditions.
Workmanship and Service Quality
Corepoint Technical Services aims to deliver professional services using appropriate methods, equipment, and technical expertise.
However, certain repair and maintenance work involves existing systems, equipment, infrastructure, and components that may already have wear, defects, age-related deterioration, or hidden problems.
We cannot guarantee that a repair will prevent every future fault or that an older system will perform like a newly installed system.
Where additional defects are identified during or after a service, further inspection or work may be recommended.
Payments
Customers agree to pay the applicable service charges according to the quotation, invoice, booking confirmation, or other agreed payment terms.
Additional charges may apply where:
- The customer requests work outside the agreed scope.
- Additional materials or replacement parts are required.
- The site conditions differ materially from the information originally provided.
- Additional visits are required for reasons outside our control.
- Special access, equipment, or technical requirements arise.
Payment terms will be communicated to the customer before or during the service process where applicable.
Cancellation and Rescheduling
Customers who need to cancel or reschedule an appointment should contact Corepoint Technical Services as early as reasonably possible.
Repeated late cancellations, missed appointments, restricted access, or delays caused by the customer may affect future appointment availability and may result in applicable charges where previously communicated.
Corepoint Technical Services may also reschedule an appointment when circumstances make it impractical or unsafe to complete the work as planned.
Emergency and Urgent Services
Where urgent or emergency technical assistance is requested, our response time may depend on technician availability, location, traffic, site accessibility, the nature of the problem, and other operational circumstances.
An urgent service request does not guarantee immediate arrival or completion within a specific timeframe unless a response time has been expressly confirmed.
Customers should contact the appropriate emergency authority where a situation presents an immediate threat to life, serious injury, fire, or other major safety risk.
Website Information
We make reasonable efforts to keep the information on our website accurate and useful. However, website content may occasionally contain errors, omissions, outdated information, or descriptions that require updating.
Service descriptions, images, testimonials, availability, operating information, and other website content may be changed without prior notice.
Website information should not be considered a substitute for a professional site inspection or service assessment.
Intellectual Property
Unless otherwise stated, the content available on the Corepoint Technical Services website—including text, graphics, logos, images, page layouts, designs, and other materials—is owned by or licensed to Corepoint Technical Services.
You may view the website for personal or legitimate business purposes, but you may not reproduce, distribute, modify, sell, publish, or commercially exploit website content without prior written permission.
Third-Party Websites and Services
Our website may contain links or references to third-party websites, platforms, products, or services.
These third-party resources are provided for convenience and may operate under their own terms, privacy policies, and practices.
Corepoint Technical Services does not control and is not responsible for the content, availability, security, or policies of external websites.
Testimonials, Reviews and Customer Feedback
Where customers voluntarily provide reviews, feedback, testimonials, photographs, or other material for publication, Corepoint Technical Services may use such material for legitimate business and promotional purposes, subject to applicable permissions and laws.
We may edit content for formatting, spelling, length, or clarity without changing the intended meaning.
Limitation of Liability
To the extent permitted under applicable UAE law, Corepoint Technical Services will not be responsible for indirect, incidental, consequential, or unforeseeable losses arising from the use of our website or services.
We are also not responsible for failures, delays, or damage resulting from circumstances beyond our reasonable control or from pre-existing conditions, concealed defects, unauthorized alterations, misuse, or failure to follow professional recommendations.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
Privacy and Customer Information
When you contact us or request our services, you may provide information such as your name, telephone number, email address, property details, service requirements, or other relevant information.
We use customer information for legitimate business purposes such as responding to enquiries, arranging services, communicating about appointments, preparing quotations, processing payments, and providing customer support.
Please refer to our Privacy Policy for further information about how personal information is handled.
Changes to These Terms
Corepoint Technical Services may update these Terms & Conditions from time to time to reflect changes in our services, website, business practices, or legal requirements.
The updated version will be published on this page with a revised “Last Updated” date.
Your continued use of the website after changes are published indicates your acceptance of the updated Terms & Conditions.
Governing Law
These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws and regulations of the United Arab Emirates.
Any disputes relating to our website or services will be addressed in accordance with applicable UAE laws and the jurisdiction of the relevant competent authorities.
Contact Us
If you have questions about these Terms & Conditions, our services, or a service request, please contact Corepoint Technical Services through the contact information provided on our website.
Corepoint Technical Services
Website:Â corepointservicesuae.com
Service Area:Â UAE
For service enquiries, quotations, or assistance, please use our Contact Us page.